- For most items Expected ship time is 5-7 days. Delivery time is dependent on the delivery company.
- Quite a few of our products are made to order or personalized. Expect 7-14 days for these items to ship and delivery time is dependent on the delivery company.
- We do the best we can to deliver everything in a timely manner but quality takes time, so we appreciate your patience!
- To return your product, you should mail your product to: 2525 Distribution St. Charlotte, NC 28203
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- International and Canadian shipping: Unfortunately, we do not have any control over what (if any) duties will be charged by (Canadian) Customs, therefore the customer is responsible for any possible duties at the time of delivery by (Canadian) Customs. Any personalized order refused by customers attempting to avoid duties charges cannot be returned for a refund. Non-personalized orders can be returned for a refund, minus the cost of shipping, duties and a 20% re-stocking fee.