Shipping Policy

Shipping Policy

Thank you for shopping at Style Gather. We are dedicated to delivering your items to you quickly, securely, and sustainably. Because our store features a mix of unique, hand-selected curated thrift finds and premium partner products via Shopify Collective, items from a single order may ship in separate packages and feature different processing windows.

Please review our complete shipping guidelines below.

1. Processing & Fulfillment Times

  • Curated Thrift & Vintage Finds: Because these items are already hand-selected and in stock at our Charlotte, NC hub, they are typically processed and shipped within 1–3 business days of your purchase.

  • Shopify Collective Partner Items: Items ordered from our partner brands are fulfilled directly by the vendor. Processing times vary by brand but generally range from 2–4 business days before shipment.

  • Mixed Carts: If your order contains both a thrift item and a Collective partner item, your items will arrive in separate packages at no additional tracking cost to you. You will receive unique tracking numbers for each shipment as they leave their respective fulfillment centers.

2. Domestic Shipping Rates & Delivery

We offer reliable shipping options across the United States. Shipping speeds and live carrier rates are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Standard shipping typically takes 3–7 business days for delivery once processed.

  • You will receive a shipping confirmation email with live tracking links the moment your package is scanned by the carrier.

3. International & Canadian Shipping

Style Gather is pleased to ship to our community worldwide, including Canada. Please note the following international-specific terms:

  • Customs, Duties & Taxes: Style Gather has no control over customs duties, import taxes, or brokerage fees charged by international border agencies. The customer is entirely responsible for any and all duties due at the time of delivery.

  • Refused Shipments: Any personalized or custom order refused by a customer attempting to avoid customs duty charges cannot be refunded.

  • International Returns: For eligible, non-thrifted items returned from international locations, a refund will be issued minus the cost of original shipping, return shipping, duties, and a 20% re-stocking fee.

4. Shipping & Return Fees (For Approved Returns)

Should you need to return an eligible, non-thrifted item from our Shopify Collective partners, please note our return shipping structure:

  • Return Responsibility: For all eligible, approved returns, customers are responsible for paying their own return shipping costs. Shipping costs from your original order are non-refundable.

  • Return Labels: When we request a vendor return label on your behalf, the cost of that return shipping label will be automatically deducted from your total refund amount.

  • High-Value Shipments: If you are shipping an eligible return item valued over $75, we highly recommend ensuring a trackable shipping service is used or purchasing shipping insurance. We cannot guarantee that independent vendors will receive your returned item without verifiable carrier tracking.

5. Lost, Damaged, or Missing Packages

Once a package is handed over to the shipping carrier (USPS, UPS, FedEx, or DHL), ownership transfers to the buyer. Style Gather is not responsible for transit delays, weather disruptions, or packages marked as "Delivered" by the carrier that go missing.

If your package arrives physically damaged, please contact us immediately at stylegather@gmail.com with your order number and photos of the packaging so we can assist you in filing a claim with the carrier or vendor.